Customer Service Skills

This workshop will help employees to make a significant contribution to their company’s service delivery by consistently providing exceptional customer service. Identifying customer and organisational needs, corporate image, effective communication skills, turning bad service to good service and exceed customer expectations.

Participants will learn key concepts and take part in facilitated exercises and discussions that will personalise the customer service content to their specific roles and responsibilities within the company.

What will I cover in the course

  • Customer Service life-cycle
  • Corporate Image
  • Creating a welcoming environment
  • Communication Skills & Body Language
  • Suporting a variety of customers
  • Turning Bad Service to Good Service
  • Role play using Case studies

How is the course delivered

This interactive course is delivered over a 1 day session

What will I gain from this course

  • Understanding of Customer and Company needs
  • Understanding of the concept of Corporate Image
  • How people should be treated when they visit or telephone your company
  • How to communicate effectively and the impact of Body Language
  • Know how to build rapport
  • Identify different types of Customers and assess their needs
  • Address the issues of dealing with difficult customers

Download course details

Contact us to discuss your needs